Tidbits From November's CX Matters Journal

In the Customer Experience Matters Monthly Journal, we provide a side-column of CX Tidbits. In case you missed them, here are the tidbits from November:

• Banks that are easier to do business with are more likely to get repeat purchases
• 31% of U.S. consumers use mobile apps on a daily basis
• Customer-centric culture is a key goal for 77% of CX leaders and only 34% of other firms
• 46% of VoC programs are in the two earliest stages of VoC maturity
• 28% of large companies have 20+ employees focused on CX
• 89% of healthy people are happy, but only 41% of unhealthy people
• Apple Mac users are wealthier, younger, and enjoy watching soccer more than Dell and HP users

The bottom line: Sign-up for the Customer Experience Matters Monthly Journal, it’s free