How IT Professionals Share Feedback About Vendors

IT professionals regularly have good and bad experiences with their tech vendors. But what do they do after those interactions? We asked that question to 800 IT professionals from companies with at least $500 million of annual revenues. Here’s what we found…

As you can see in the graphic:

• IT pros share as many of their their good experiences as they do their bad experiences
• Traditional communications channels dominate the communications
• About one in four or five IT pros share their experiences on Facebook, Twitter
• Less than half of IT pros provide feedback directly to the tech vendor

The bottom line: IT professionals actively discuss their experiences, but not always with vendors