Tech Vendors: Benchmarking Product and Relationship Satisfaction of IT Clients
March 6, 2012 2 Comments
We just published a new Temkin Group data snapshot: Tech Vendors: Benchmarking Product and Relationship Satisfaction of IT Clients. This new research highlights how IT professionals rate tech vendors in two key areas of experience: Products and relationships.
During January 2012, 800 IT professionals from companies with at least $500 million in annual revenues rated the products of and their relationships with 60 tech vendors. Some of the findings include: Intel dominates in product flexibility, Cisco leads in product features, Compuware’s product features are severely lacking, Google has a big lead in cost of ownership, Intel dominates in product flexibility, Apple leads in innovation, and Wipro is far behind in technical support.
As you can see below, we found a wide range of ratings across the 60 tech vendors for each of the eight criteria we examined:
The data snapshot includes eight graphics that show the scores for each of the 60 tech vendors for each of these criteria. Here’s a summary of the firms with the highest and lowest average ratings:
Download report for $295
(includes spreadsheet with data)
The bottom line: Tech vendors need to improve their product and relationship experiences
About Bruce Temkin
What is the spectrum or scale used for Net satisfaction survey questions? i.e. 0-10 (eleven points) Our CX rating activities have focused on the NPS methodolgy and we would like to pull a comparitive view from this data set.
Matthew, We use a seven-point scale for the questions in that research…