What I Learned From Steve Jobs

Steve Jobs passed away today and the world lost a great visionary, designer, architect, and technologist. He truly changed the world… for the better!

I recently wrote a couple of posts about Jobs: Customer Experience Lessons From Steve Jobs and Stop Listening To Customers… Sometimes. To honor his passing, I want to share some additional thoughts about what I’ve learned from him:

  • Passion can be an extremely powerful transformational force
  • Great architecture requires a singular vision to align the 1,000s of little decisions
  • Design isn’t something you can just layer on to a product, it needs to be integrated throughout the process
  • Great design can motivate people to try new things
  • Customers can’t easily articulate their desires, especially for new technology
  • Simple and easy is a wonderful design goal
  • Every device has a primary objective that should never be compromised
  • When it comes to design, every little thing counts

The bottom line: Thank you Steve, you will be missed but not forgotten. R.I.P.

P.S. I loved the way that President Obama described Jobs: “…Steve was among the greatest of American innovators – brave enough to think differently, bold enough to believe he could change the world, and talented enough to do it…”

About Bruce Temkin
I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, marketing, interaction design, customer service, and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

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