Happy Employees Create Better Customer Experiences

February 1, 2010 5 Comments

As I discuss in my eBook The 6 Laws Of Customer Experience: Unengaged employees don’t create engaged customers. If you want to differentiate your customer experience, then improve your relationship with employees.

That’s why I want to give a shout-out to these 100 companies (led by SAS, Edward Jones, Wegmans, Google, and Nugget Market) that Fortune Magazine ranked as the best companies to work for.

It’s no coincidence that I’ve written about customer experience best practices from many of these firms.

The bottom line: A good goal is to appear on, or move up on, this list.

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Filed under Customer experience, Employee Engagement Tagged with , , , , , , ,

About Bruce Temkin
I am a customer experience transformist, helping large organizations improve business results by changing how they deal with customers. As part of this focus, I examine strategy, marketing, interaction design, customer service, and leadership practices. I am also a fanatical student of business, so this blog provides an outlet for sharing insights from my ongoing educational journey. Simply put, I am passionate about spotting emerging best practices and helping companies master them. And, as many people know, I love to speak about these topics in almost any forum. My “title” is Managing Partner of the Temkin Group, a customer experience research and consulting firm that helps organizations become more customer-centric. Our goal is simple: accelerate the path to delighting customers. I am also the co-founder and chair of the Customer Experience Professionals Association (CXPA.org), a non-profit organization dedicated to the success of CX professionals.

5 Responses to Happy Employees Create Better Customer Experiences

  1. Akash Sharma says:
    February 1, 2010 at 7:28 am

    Great list, I think these companies represent the change which has started happening big time due to social business design,Every person who is linked to the product or service may be a simple employee, a shareholder, a fan, all should be given equal importance to share thoughts on a brand.
    The problem is that only a few brands recognize this…

    Thanks for sharing the info……

    Reply

  2. Pingback: Reading Bruce Temkin’s Happy Employees Create Better Customer Experiences @ Customer Experience Matters « Fredzimny's Blog

  3. william doust says:
    February 1, 2010 at 12:20 pm

    Our natural and balanced human tendency to make life easy and enjoyable in all settings has finally been confirmed by research & and put into management practice at top US firms! hurrah! ;-)

    Happy employees who are liberated to structure fun and “light touch” into work enivornments that get things done ;-) and it affects the bottom line in every way!!!!

    According tot he Authors of “The Levity Effect: Why it Pays to Lighten Up” – by Adrian Gostick (Author), Scott Christopher (Author): http://bit.ly/dkDICh

    Loved the book ;-)

    Reply
  4. robi says:
    February 22, 2010 at 8:32 pm

    what is the qualities of customer service?

    Reply

  5. Pingback: Amdocs | Blogs: John Oswald » Can Outsourcing improve Customer Experience?

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