My Corporate Culture Favs Over 2 Years

In a continuation of the look back at my first two years of blogging, today I’m listing some of my…

Favorite Corporate Culture Posts 

I really like how leadership guru Arthur F. Carmazzi describes the value of corporate culture:

The ability to do more than expected does not come from influencing others to do something they are not committed to, but rather to nurture a culture that motivates and even excites individuals to do what is required for the benefit of all.

• 6 C’s Of Customer-Centric DNA (4/10/09). I’ve identified 6 key elements for creating a customer-centric culture.
• Management Imperative #1: Invest In Culture As A Corporate Asset (10/21/08). There’s a reason why I put culture as the #1 imperative.
• Senior Execs Are Not Fully Customer-Centric (5/6/08). I’ve defined 8 signs of executive commitment.
• Execs Need To Focus More On Culture (5/4/09). A good discussion on “managing by the numbers” versus “building a strong culture.”
• Discussing Zappos’ Culture With Tony Hsieh (5/29/08). The service-orientation of Zappos’ culture can be directly connected to it’s CEO’s vision and operating style.
• WL Gore Succeeds Without Employees (12/7/08). A great example of a company that engages its “associates.”
• Tesco Showcases Strategy + Culture (9/11/08). Great quote in this one: “Tesco doesn’t want one leader. We want thousands of leaders who take initiative to execute the strategy.”
• Home Depot Still Has A Spark Of Customer Centricity (9/5/08). A comment from a Home Depot employee showcases how different leaders affected the company’s culture.
• Joie de Vivre Engages Employees And Everyone Wins (12/19/07). This provides an example of the ROI from a great corporate culture.
• Customer Experience Is The New Quality (6/20/08). The customer experience movement can learn a lot from the more mature quality movement.

The bottom line: Organizations change, but culture persists.