AOL, Comcast Headline Customer Service Hall of Shame May 31, 2008
Posted by Bruce Temkin in customer service.Tags: Abercrombie & Fitch, Amazon.com, AOL, Bank Of America, Capital One, Comcast, Cox Communications, Google, Hampton Inn, Hilton, Holiday Inn, HSBC Finance, Marriott, Nordstrom, Qwest, Sheraton, Sprint, Time Warner Cable, Trader Joe's, Whole Foods Market
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I ran across a MSN Money-Zogby survey that lists “the 10 companies Americans love to hate.” Based on an online survey of 7,000 consumers who rated 140 firms in March, the article anoints the following 10 ”winners” to its 2008 customer service hall of shame:
At the other end of the spectrum, the 10 firms that scored the best in the survey were: Marriott, Sheraton, Amazon.com, Hilton, Trader Joe’s, Google, Hampton Inn, Nordstrom, Whole Foods Market, and Holiday Inn.
The bottom line: Each of the firms on the hall of shame need to improve how it C.A.R.E.S!
Reading Zogby’s Hall of Shame, it does not surprise me that Qwest is 5th worst. CEO Ed Mueller was told by the president of the Assoc. of retired U.S.West employees that while the service people were “very Cordial”, they are not very knowledgeable. It is more surprising that Sprint ian’t a run-a-way # 1 on this list. They blatantly rip off customers monthly. We HAD to check our monthly statement, line by line, to find the additional charges Sprint added. Never again. I wonder how many middle finger comments CEO Dan gets each time his Sprint bit hits the tube. Thanks Zogby for the updates.