Four Management Styles: Are You Psychotic? November 30, 2007
Posted by Bruce Temkin in Customer experience, Executive leadership, Words of wisdom.trackback
I sometimes incorporate quotes in my blog from different sources that I think are insightful. So I decided to mashup two of them — one from Jack Welch and another from Howard Schultz. Interestingly, they combine nicely to describe different management styles…
Four Unique Management Styles
The bottom line: Are you the type of executive that you’d like to be?
[...] So many large organizations today have executives and managers that focus all their time and effort on evangelizing, rationalizing and internally marketing corporate strategy and decisions among employees. With internal blogs, memos, company meetings. Bruce Temkin would probably call these types “psychotic.” [...]
Two types of executives almost always lead an organization to failur.
(1) The Mr. I am the boss and the buck stops right here. This type is never ever on the same page as the rest of the organization team. People are too intimidated to bring fresh ideas or even express facts (maybe viewed as excuses by the boss).
(2) Mr. nice guy who cannot diffrenciate between excuses and his teams’ lack of skill and/or will to execute stratigies and tactics and therefore allows Jr. leaders to continue holding the organization from achieving targets.
True leaders joins the front line to better understand their customers/clients needs as well as their own front line team needs and wants. Decisions made at the “office” don’t always benefit the organization.